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IT Specialist I


Are you interested in working for an organization that assists people of diverse socioeconomic, racial and cultural backgrounds, in order to improve their health and well-being? Are you excited to work for a non-profit organization that deeply values its staff, and offers great benefits? Do you have Information Technology support experience?

If you can answer YES! to all of the above questions, then this might be the job for you! Read on to learn more…


We are seeking an experienced individual to work full time (40 hours weekly Monday-Friday) in the IT department of our healthcare center. The ideal candidate will have a strong background and skills in various IT activities including technical support and maintenance, end-user support, and electronic health records experience. This is an onsite only position, and remote work will not be considered. This is not an on-call position but may require occasional evening or weekend work depending on business necessity. 

FLSE Status: Non-exempt
Job Status: Full-time
Starting Salary Range: $24 – $28.00 per hour

Essential duties include: 

  • Perform on-site diagnostics to troubleshoot computer and network related problems
  • Installs, configures, maintains, upgrades, and troubleshoots hardware, software, printers, and virtual machines.
  • Maintains in-house computer systems, desktops, and peripherals, including routine onsite preventative maintenance for workstations and laptops.
  • Prioritizes and schedules problem resolutions and escalates to higher-level IT staff when necessary.
  • Repairs, services, and prepares workstations for deployment.
  • Provides user support for MS Windows and Office productivity applications, e-mail, and other software as assigned.
  • Manages web-based help desk trouble ticket system.
  • Responds to hardware, software, and network issues submitted through ticketing system.
  • Research issues to provide appropriate responses to clients and departmental staff and perform post-resolution follow-up to support requests.
  • Utilizes help desk tracking software to present recommendations and improvements for user systems.
  • Initiates onboarding procedures for new users into the system.
  • Prioritizes and schedules problem resolutions and escalates to higher-level IT staff when necessary.
  • Coordinates referrals to technical, professional or service personnel depending on the repair, training, service or software issue.
  • Performs basic user account management to include email clients and services.
  • Troubleshoots remote access and mobile device connectivity issues.
  • Maintains documentation related to IT support, procedures, etc.
  • Provides technical product support to end users of the facility’s electronic health records (EHR) system.
  • Analyzes organizational needs and defines functional requirement, oversees system configuration, and monitors implementation.
  • Acts as a primary point of contact between users and the system providers.
  • Assists with testing of new release of software, vendor modifications, upgrades and patches.
  • Troubleshoots problems, identifies possible solutions, and resolves technical issues identified (hardware/software).


High school diploma or equivalent.

Valid California Drivers License, clear driving record, and ability to operate a vehicle for offsite support

At least 2 years of experience working with enterprise-level technologies (e.g., domains, active directory, routing, firewalls, etc.).

  • Experience with Windows Server, Windows Desktop, Office, Office 365, Azure, firewall and wireless technologies
  • Familiar with Office 365 and cloud-based services
  • Knowledge of Windows 10/11 operating systems.
  • Network and application troubleshooting knowledge and abilities.
  • Knowledge of basic computer hardware, including desktop PCs, laptops, networking equipment, wireless access points, printers, etc.
  • Familiarity with iOS devices.
  • Ability to perform intermediate/advanced diagnostics on servers, applications, hardware, and network systems.
  • Proficiency with Microsoft Office suite of products.
  • Knowledge and experience with electronic health records systems preferred
  • Knowledge of Windows server, active directory, and networking.
  • Familiar with Office 365 and cloud-based services.
  • IT experience in the healthcare industry preferred


American Indian Health & Services offers a fantastic, well-rounded employee benefits package for full-time employees, including: 

– 5.5 hours per pay period of accrued PTO
– 14 paid holidays per year (holidays paid after 90 days)

– 100% employer paid medical, dental, vision, disability and life insurance (eligible the 1st of the month following date of hire, employee pays for dependents)
– Flexible Spending Account, Dependent Care Savings Account, Critical Illness and Accident plans available
– 401k plan with 4% employer matching contribution (eligible after 90 days)
– Paid AAA membership (eligible after 90 days)

Job Category: Administrative
Job Type: Full Time
Job Location: Carpenteria Santa Barbara

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